Frequently Asked Questions

Q: How long is the access to the preparation software valid?
A: Access is valid for 6 months.

Q: Is the price really only $14.95?
A: Yes, this is a one-time payment only and nothing will be added to this price.

Q: Is the membership automatically renewed?
A: No, your membership is not automatically renewed. We only charge you for one payment unless you manually renew your account.

Q: Is anything shipped to my home address?
A: No, login details will be sent to your e-mail address. Access to the software is internet based.

Q: Can my friend use my software login?
A: No, your login is personal and can only be used by one person. More information: Terms & Conditions.

Q: May I share the printed tests with others?
A: No, like your login, the printed tests are strictly personal and may not be shared in any way. More information: Terms & Conditions.

Q: Can I change my password?
A: Yes, log in to the software, click "Settings" and "Change password".

Q: Can I access the tests without internet access?
A: The software cannot be accessed without an internet connection. However, you may print out test questions in order to prepare offline.

Q: I have lost my password, what do I do?
A: Open the software, and at the login screen click "Lost password?".

Technical Problems

Q: I have not received the e-mail with login information, what do I do?
A: First please check your spam filter. The server may be delayed at times, so please allow 20 minutes to receive the
    e-mail before contacting support.

Q: I am unable to start the software, what should I do?
A: Please make sure you have the latest version of Flash Player installed. Download it for free here.

Q: I am unable to see the entirety of the software window, what can I do?
A: First please make sure that the software is running in full-screen mode. Full-screen mode is activated by clicking the "Full-Screen" button on the right side menu after logging in. Full-screen can be exited at any time you want by hitting "Esc" on your keyboard, or by clicking the "Full-Screen" button again. If you are still unable to view the entirety of the software, you may be using a screen resolution that is too low - our minimum screen resolution is a width of 900px and a height of 700px.
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- Firefighter Test preparation by Seliant
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